Dear Valued Customers,
We understand your concerns and greatly appreciate you contacting our team to submit a claim. To help us process your claim, kindly email us the following information:
Your Name.
Transaction Reference.
A description of the Dispute.
Feel free to call us as well if you'd like to file a new dispute or check the status of an existing one.
Note: Claim resolutions may take a minimum of 3 working days to process and resolve.
We take all necessary steps to resolve any inconveniences promptly. If a claim is filed, we will ensure it is addressed within 72 hours.
We have put robust measures in place to detect and prevent fraudulent transactions. Our advanced risk analysis system flags suspicious orders for further investigation. Here are some of the steps we take to safeguard against fraud:
Verifying the IP address associated with the order
Contacting the phone number provided in the order
Confirming the billing and shipping addresses for the payment method used
Investigating AVS (Address Verification System) or CVV verification failures
Paying special attention to high-value orders
